Customer Information

 

 

Package and delivery

Downloadable products are of course free of charge for delivery and package.

For the delivery of physical products such as yearbooks and printouts, we charge following fees, not including any applicable VAT:

  • within Germany: 4.96 €
  • within Europe: 9.66 €
  • outside Europe: 18.07€

 

Right of revocation / product returns

Please note our return and revocation policy described in §3 and §4 of our Terms and Conditions.

 

Payment methods

You have the possibility to pay the EITO reports by following methods:

  • Invoice (only for frequent customers): We will send you an invoice, which is due to be paid by the time of delivery. This method is not available if it is your first purchase at the EITO online shop.
  • Payment in advance: After the confirmation of your order and the acceptance by EITO, you will receive an invoice. Please pay the invoiced amount to our bank account. After receipt of the payment, we will dispatch the ordered products immediately. Depending on your country and bank, this process may take a few days.
  • Paypal: After the confirmation of your order you will be directed to the extern website of Paypal for the payment process. Depending on your country it is possible to pay via your Paypal account, different credit cards (AMEX, Mastercard, Visa) electronic cash or direct debit. The dispatching of your order will be initiated immediately.
  • WorldPay: After the confirmation of your order you will be directed to the extern website of WorldPay for the payment process. Depending on your country it is possible to pay via your WorldPay account, different credit cards (AMEX, Mastercard, Visa) electronic cash or direct debit. The dispatching of your order will be initiated immediately.

    Visa Credit payments supported by WorldPayMastercard payments supported by WorldPayAmerican Express payments supported by WorldPay